Emotional intelligence: how innovating may affect stress in the working environment
Metadatos
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Metadatos
Título
Emotional intelligence: how innovating may affect stress in the working environmentAutoría
Tutor/Supervisor; Universidad.Departamento
Edo-Marzá, Nuria; Universitat Jaume I. Departament d'Estudis Anglesos.Fecha de publicación
2019-07-17Editor
Universitat Jaume IResumen
Being productive and effective at the workplace has always been crucial. Precisely the
way the working personnel perceive this objective requires not only effort, but also a
clear state of mind on a daily basis, ... [+]
Being productive and effective at the workplace has always been crucial. Precisely the
way the working personnel perceive this objective requires not only effort, but also a
clear state of mind on a daily basis, instrumental to cope with day-after-day challenges.
Heretofore, studies on the emotional field in relation to Emotional Intelligence (EI) at
the workplace have demonstrated that experiencing sane emotions at it is essential not
only to be at ease with the sort and amount of work to address, but also not to suffer any
type of emotional disorders and, therefore, to be able to project one’s full potential in
the company. This project is aimed at fathoming the amount of stress of the working
personnel of a leading Spanish tiles company by evaluating their emotional SelfAwareness and their Stress Management Emotional Quotient (EQ) strategies in order to
detect possible improvements. To do so, TMMS-24 and COPE-48 tests were
administered to the members of the international department of the company in
question. Finally, three interviews with these participants are performed in order to
interchange and subsequently analyze ideas about their current working environment
and possible changes regarding a qualitative perspective to be combined with the
quantitative one obtained in this study. This project therefore concludes that certain
innovations at the workplace might be primordial for worker’s emotions, which
eventually make positive or negative impact on the whole company. By means of, for
instance, offering new stress relieving options —oriented to leisure entertainment— the
working personnel’s Emotional Innovation and thus their Self-Awareness may increase,
eventually improving their stress coping strategies. Thus, innovation is the core to
develop in deeper levels the self-emotional knowledge of employees and ultimately to
guarantee enhanced productivity and decreased stress levels for the whole company [-]
Palabras clave / Materias
Màster Universitari en Llengua Anglesa per al Comerç Internacional | Máster Universitario en Lengua Inglesa para el Comercio Internacional | Master's Degree in English Language for International Trade | Emotional Intelligence (EI) | Self-Awareness | Self-Regulation | Motivation | Empathy | Social Skill / Relationship management | Intrapersonal Intelligence | Stress Management Emotional Quotient (EQ) | Emotional Innovation | Workplace
Descripción
Treball Final de Màster Universitari en Llengua Anglesa per al Comerç Internacional. Codi: SAR016. Curs: 2018/2019.
Tipo de documento
info:eu-repo/semantics/masterThesisDerechos de acceso
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