The social dimension of quality management: analysis of of an organization based on EFQM model
Metadatos
Mostrar el registro completo del ítemcomunitat-uji-handle:10234/158176
comunitat-uji-handle2:10234/71324
comunitat-uji-handle3:10234/97525
comunitat-uji-handle4:
TFG-TFMMetadatos
Título
The social dimension of quality management: analysis of of an organization based on EFQM modelAutoría
Tutor/Supervisor; Universidad.Departamento
Beltrán-Martín, Inmaculada; Universitat Jaume I. Departament d'Administració d'Empreses i MàrquetingFecha de publicación
2017Editor
Universitat Jaume IResumen
Purpose: The aim of this study is demonstrating the importance of soft aspect within
quality management in a private organization. Bearing this in mind, the first part of the
essay establishes the evolution of quality ... [+]
Purpose: The aim of this study is demonstrating the importance of soft aspect within
quality management in a private organization. Bearing this in mind, the first part of the
essay establishes the evolution of quality with the main specialists’ theories about
quality and their different perspectives. Later, the distinctions between soft aspects and
hard aspects in relation to quality management are indicated. Following this line, soft
aspects and their models used to their application in the total quality management are
analyzed. Specifically, the model EFQM is highlighted and the soft aspects that take
part of this model are assessed, evaluation a private organization with these aspects.
Design/Methodology: This dissertation establishes a theoretical revision of quality,
highlighting its soft and hard aspects. The European Business Excellence Model
(EFQM) is taking as reference in order to be applied in a private organization.
Findings: Soft aspects of quality are analyzed. These are assessed throughout the
correspondent questions from Self-evaluation Questionnaire in the enterprise Nayar
Systems S.L., revealing their own commitment. This study shows the enterprise is
under business excellence and has to improve some aspects related to employees’
careers and the motivation methods. [-]
Palabras clave / Materias
Descripción
Treball Final de Grau en Administració d'Empreses. Codi: AE1049. Curs acadèmic: 2016/2017.
Tipo de documento
info:eu-repo/semantics/bachelorThesisDerechos de acceso
Licencia CC-BY-SA
info:eu-repo/semantics/openAccess
info:eu-repo/semantics/openAccess
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