Listar por tema "Service quality"
Mostrando ítems 1-5 de 5
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Empleados saludables y calidad de servicio en el sector sanitario
Universidad de Murcia (2014-01)In this case study, we analyze the mediating role of positive af-fects and work engagement among efficacy beliefs and service quality (per-formance, commitment, perceived quality) of health professionals (N = 154) from a ... -
How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
Taylor & Francis (2013)This study aims to test how collective work engagement and relational service competence, as affective and cognitive-competent collective states, mediate the relationship between organizational facilitators and customers' ... -
Modeling the user acceptance of long-term evolution (LTE) services
Wiley (2013-06)With an integrated framework, this paper aims to analyze user perception and acceptance toward long-term evolution (LTE) services, focusing on factors that may influence the intention to use. We conducted a web-based survey ... -
Relationship quality in business to business: a cross-cultural perspective from universities
Emerald (2013)Purpose – The objective of this study is to analyse relationship quality in a business-to-business context. Given that the relationship between market orientation and customer-perceived service quality is well known in the ... -
Service quality: the key role of service climate and service behavior of boundary
Sage (2010-06)This study simultaneously tests the influence of two resources that boundary employee units can use to improve service quality. The first is the boundary employee units’ perceptions of organizational values oriented toward ...