Listar por tema "Customer satisfaction"
Mostrando ítems 1-3 de 3
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Extending the technology acceptance model in remote pointing technology: identifying the role of perceived mobility and control
Emerald (2013)Purpose – Despite the increasing popularity and interest in remote pointing devices such as Wii remote controllers, there have been few studies that find and evaluate the users' psychological aspects of technology acceptance. ... -
Internal market orientation and its influence on organisational performance
Emerald Group Publishing (2009)Purpose – The purpose of this paper is to analyse the influence that internal marketing, represented by internal market orientation (IMO), might have on the internal aspects (satisfaction of contact personnel) and external ... -
Loyalty, perceived value and relationship quality in healthcare services
Emerald Group Publishing (2009)The purpose of this paper is to justify the central role played by post-purchase perceived value and relationship quality in the explanation of loyalty behaviour/intentions.