|dc.description.abstract||The computerization of society is a fact more than evident nowadays and this has
made that all areas benefit from its advantages and the Public Administrations were
not going to be less. They have always been in touch with the newest technologies of
the moment but it is from the sixties when automation begins.
New technologies anticipated making revolutionary changes, modernizing
administrations but according to Heeks (1999), managers have ignored, isolated or
idolized but integrated ICT within the management of the public organizations. In the
case that concerns us, local governments, there is a greater lack of resources, means,
personal or knowledge of citizens is smaller.
So that, this is what led me or motivated me to identify what had been the modifications
that new technologies had made and see if the e-government have been fully
consolidated and if it had not been done, to obtain a proposal that would be useful for
local public administrations.
This project presents the results of a research on e-government in Spain, taking as
case studies the local governments of Castellón de la Plana and Atzeneta del
Maestrat. The objective was to collect on the current situation of these local
governments and their relationship with the citizens. According to his narration
“Electronic Administration: Why implement a policy of management of institutional
processes in public administrations,” García-González (2016) shows us that studies on
e-government in Spain are insufficient and that there is no community model of this
complete and finished and less of local electronic administration.
First, this study develops a theoretical framework on new technologies and egovernment,
the role it plays on the other.
Secondly, we review the different researches on the use of new technologies and
electronic administration through statistics of Telefónica Foundation, INE, studies such
Below, we provide two examples of local administrations with the aim of seeing the
relationship that citizens have with their administrations telematically as well as the change that is made in its structure by having to adapt to the new modifications. In the
study of the cases, we sent two questionnaires to the heads of the municipalities. The
questionnaire consisted of twelve questions, related to the use of ICT (Information and
Communication technologies) in the local government, the effect of the introduction of
ICT in its organizational structure and in the relationship with citizens.
Finally, we make a proposal for improvement after obtaining the results of the
research. This is based in a good communication to the citizen, so we propose an
adequate communication plan. And on the other hand the employees must be qualified
and that the number of these is the appropriate one for the correct implementation of
the electronic administration.
The conclusions we reach are the lack of knowledge on the part of the citizen of all the
formalities, procedures of the electronic administration, in general how to use the
services with the administration. For this, and another of the conclusions that we obtain
is that the staff of employees must be greater to establish correctly the electronic
administration, to improve the treatment with the citizens and the services that lend to