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dc.contributor.authorGracia, Esther
dc.contributor.authorSalanova, Marisa
dc.contributor.authorBRESO, EDGAR
dc.contributor.authorCifre, Eva
dc.date.accessioned2016-10-20T14:01:18Z
dc.date.available2016-10-20T14:01:18Z
dc.date.issued2016
dc.identifier.citationGRACIA, Esther, et al. The role of organizational facilitators in promoting job-related mental health and group service effectiveness: a two-wave analysis. Work & Stress, 2016, vol. 30, no 3, p. 262-277ca_CA
dc.identifier.issn0267-8373
dc.identifier.urihttp://hdl.handle.net/10234/163742
dc.description.abstractThis study aimed to add to knowledge by providing a more systematic integration of work characteristics, workers’ health and performance. The two-wave multi-source study was conducted to test the relationship over time between the healthy states of groups of service-oriented workers and their service effectiveness when their organizations provide facilitators such as training, technical support and autonomy. The study takes healthy states to be a composite of affective-motivational and competent collective states (collective vigour and service competence) and service effectiveness. Service effectiveness was a combination of service quality as assessed by customers and their loyalty intentions. Data from 53 hotels and restaurants in Spain were aggregated from 256 boundary workers (i.e. workers in direct contact with customers) and 530 customers at Time 1 and from 470 customers at Time 2 six month later. Structural equation modelling showed that organizational facilitators at Time 1 were related to the service effectiveness reported by customers at Time 2, and also that there was a relationship between service effectiveness at Time 1 and the healthy states reported by the groups at Time 2. That is, contrary to what is widely believed, there was an influence of performance on well-being.ca_CA
dc.format.extent15 p.ca_CA
dc.format.mimetypeapplication/pdfca_CA
dc.language.isoengca_CA
dc.relation.isPartOfWork & Stress, vol. 30, n. 3, 2016ca_CA
dc.rights© Taylor & Francisca_CA
dc.rights.urihttp://rightsstatements.org/vocab/InC/1.0/*
dc.subjectOrganizational facilitatorsca_CA
dc.subjecthealthy statesca_CA
dc.subjectmental healthca_CA
dc.subjectgroupsca_CA
dc.subjectservice qualityca_CA
dc.subjectcustomer loyaltyca_CA
dc.subjectorganizational supportca_CA
dc.subjectpositive psychologyca_CA
dc.titleThe role of organizational facilitators in promoting job-related mental health and group service effectiveness: a two-wave analysisca_CA
dc.typeinfo:eu-repo/semantics/articleca_CA
dc.identifier.doihttp://dx.doi.org/10.1080/02678373.2016.1200157
dc.rights.accessRightsinfo:eu-repo/semantics/restrictedAccessca_CA
dc.relation.publisherVersionhttp://www.tandfonline.com/doi/full/10.1080/02678373.2016.1200157ca_CA
dc.type.versioninfo:eu-repo/semantics/publishedVersionca_CA


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