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dc.contributor.authorNieves, Julia
dc.contributor.authorSEGARRA CIPRÉS, MERCEDES
dc.identifier.citationNIEVES, Julia; SEGARRA-CIPRÉS, Mercedes. Management innovation in the hotel industry. Tourism Management, 2015, vol. 46, p. 51-58.ca_CA
dc.description.abstractThe study of management innovation has gained relevance in recent years, but there is a lack of empirical research analysing the factors that favour it. This article contemplates two types of antecedents of management innovation in the hospitality industry. In the internal context of the company, the influence of the employees' knowledge and skills is analysed, as well as the company's capacity to integrate this knowledge. In the external setting, an evaluation is performed of the way relationships established with tourist industry agents and external change agents affect the development of management innovation. The data obtained from 109 firms operating hotel establishments in Spain show that both the internal resources and the relations with external change agents determine the introduction of management innovations. However, access to knowledge held by tourist industry agents does not influence management innovation.ca_CA
dc.format.extent7 p.ca_CA
dc.relation.isPartOfTourism Management Volume 46, February 2015ca_CA
dc.rightsCopyright © 2014 Elsevier Ltd. All rights reserved.ca_CA
dc.subjectManagement innovationca_CA
dc.subjectHuman capitalca_CA
dc.subjectIntegration capabilityca_CA
dc.subjectSocial relationshipsca_CA
dc.subjectExternal change agentsca_CA
dc.subjectHotel industryca_CA
dc.titleManagement innovation in the hotel industryca_CA

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