• openAccess   Drivers and internalisation of the EFQM excellence model 

      Escrig-Tena, Ana B.; García-Juan, Beatriz; Segarra-Ciprés, Mercedes Emerald (2019)
      Purpose Although the European Foundation for Quality Management (EFQM) Excellence Model has been widely adopted throughout Europe, a thorough examination of the factors that contribute to the internalisation of the model ...